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  • we provide world wide free shipping

Frequently Asked Questions

How Does It Work?

The HelloBeautyWorld uses IPL (Intense Pulsed Light), which is a modern type of laser hair removal used for long-term, pain-free hair removal. When our Handset is used on your hair, it absorbs the IPL which then heats and destroys the targeted hair cells.

Is It Safe?

Absolutely! Many studies have been completed around the world which prove the safety and effectiveness of our Handset's technology for hair removal. Forms of IPL are also commonly used in laser-clinics globally, however we've brought it to you in a safe, convenient and more affordable at-home Handset.

Does It Hurt? Or What Does It Feel Like?

Unlike in-clinic laser and other forms of hair removal our Handset is completely pain-free! Our customers describe a warm sensation on the skin.

Is This Permanent Hair Removal?

Our Handset offers extremely long lasting results however no form of laser hair removal is permanent, even at the clinics. Just be careful when companies claim “permanent” hair removal, as this term technically means that there will be no regrowth of hair for 6 months. To maintain long-term results we advise using our Handset once a week for 8 weeks, then just once every 3 months for maintenance.

How Long Until You See Results?

Most users notice a reduction of hair in just 3 treatments using our handset, with complete results after 8 treatments. However, results can vary from person to person.

Which Areas of My Body Can I Use This On?

You can use your handset on your whole body, including your brazilian and face (just be sure to not get too close to your eyes).

How Many Times Do I Need to Use It Until I See Results?

We recommend using your handset once a week for the first 8 weeks. After this period we recommend using your handset once a month, for 2 months or until satisfied. If you would like to maintain hairless, smooth skin, we recommend using your handset once every 2 to 3 months, or as needed.

Should I Shave Before Using It?

Yes, we recommend shaving the areas you wish to target before using your handset.

Does The Handset Come With a Warranty and Money Back Guarantee?

Yes, our handsets come with a 12-month warranty and 30 day money-back guarantee.

Does It Work for All Hair Colours?

Yes however users with very light blonde, red, or grey coloured hair may need to complete 1-2 sessions more than, for example, a user with brunette hair. This is because our Handset targets melanin in your hair which absorbs the light's energy, and melanin is more present in darker hair colours.

Do I Need to Wear Eye Protection?

Not necessarily needed, but unless you look straight into the light, then it is recommended.

How Many Years Will This Product Last?

Our handsets have a use-life of 600,000 flashes, which will last well over 15 years if used as directed.

Can I Use Other Hair Removal Methods During In Between Treatments?

Please only shave when required in-between your treatments as waxing, plucking, or epilating all remove the entire root of your hair, your hair is what absorbs our Handset's light to ultimately remove the hair.

Is There a How To Use Video?

Yes there is! Click here to view our demonstration video: https://au.heysilkyskin.com/pages/how-to-video

Are There Any Recurring Costs?

No, unlike laser-clinics and shaving our handset is a one-time purchase. There is no need for replacements or refills. Simply plug in and go!

Is It Suitable for All Skin Tones?

Our handset is suitable for all but the darkest skin tones. Please refer to our skin tone chart below to see whether or not our handset is suitable for you (refer to image below):

IPL Hair Removal Skin Suitability

Is It Safe To Use While Pregnant or Breastfeeding?

Although no evidence states that our handset has negative effects on pregnant or breastfeeding women, we still cannot recommend using our handset if you are pregnant or breastfeeding, just as a precaution.

Can You Use It If You Have Freckles and Moles?

Yes you can however you should use our Handset around your freckles and moles, light freckles are okay to use it over though.

Can You Use It With Tattoos?

Yes our handset can be used if you have tattoos, however you must go around your tattoos and not over them.

Can I Use This Product Before or After Tanning?

For a successful treatment please wait 2 weeks after tanning to use your Handset and please also wait at least 48 hours to tan after using your handset and it is recommended to use a skin protector from at least UV factor 30. Artificial tan should also not be present on your skin whilst using your handset.

How Is The Handset Powered?

Our handsets come with a 12V power supply, 100~240V working voltage, suitable for all the countries in the world and you will receive the correct power supply for the country you provide in your shipping address. 


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